A Practical Guide to Competencies

A Practical Guide to Competencies

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Improving performance is the number one goal of any manager, HR or line. Whiddett and Hollyforde show how to create and implement a competencies framework that will help you to improve performance levels within your organisation.For example, if an individual has a need to learn some customer service techniques for a#39;GROWS BUSlNESS CAPABlLlTY: Customer Focus, Level 2a#39; (see page 134) of our Appendix Framework, the learning objectives will include one or moreanbsp;...

Title:A Practical Guide to Competencies
Author: Steve Whiddett, Sarah Hollyforde
Publisher:CIPD Publishing - 2003

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