Business Process Management Applied

Business Process Management Applied

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Businesses around the world are discovering the improvements possible through a focus on the key process steps contained in an end-to-end supply chain connecting multiple enterprises. Industry leading firms are bringing five to eight points of new profit to their bottom line, while the laggards have failed to generate any return on investment (ROI). This book will help the reader understand how process improvement can add value for firms of any size in any business, and show the way to track those savings to the profit and loss statement. It will introduce a roadmap for achieving success by relating specific process improvements to specific savings and value creation. It begins with a guiding framework and a presentation of the underlying architecture, including the basic elements of optimizing the extended enterprise, applying business process management (BPM) tools and techniques, and bringing value to all constituents of the network enterprise, especially the end consumer. The result is the creation of a truly linked and optimized intelligent business network that delivers greater value than competitors.Coordination of orders for product, service, installation, provisioning, and delivery was a serious challenge. ... CellStar faced an opportunity to provide Alltel, Cingular, and Sprint PCS with outsourced call center, fulfillment and returns services.

Title:Business Process Management Applied
Author: Charles C. Poirier, Ian Walker
Publisher:J. Ross Publishing - 2005-07-15

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