Insights to Performance Excellence 2007

Insights to Performance Excellence 2007

4.11 - 1251 ratings - Source

... Consequences The failure to build lasting relationships and loyalty with customers makes it easier for customers to jump ship when problems arise. Loyal customers are twice as likely to use an organizationa#39;s products and services than those who are simply satisfied. ... The article can be read at http://www.e- satisfy. com/basic facts.pdf. ... 3.2a(3) Once the organization learns about a customer problem, the speed and efficiency with which it resolves that problem contributes greatly toanbsp;...

Title:Insights to Performance Excellence 2007
Author: Mark L. Blazey
Publisher:ASQ Quality Press - 2007-03-29

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