Introduction to Management and Leadership for Nurse Managers

Introduction to Management and Leadership for Nurse Managers

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Aimed at upper-level undergraduates and beginning graduate students in nursing as well as those already working in the field, this text covers management principles as they apply to the health care industry. A sampling of topics includes managed care, nursing management theory, human resource develoThe Taguchi method focuses on a€œrobust qualityaquot; of service to meet customer performance expectations every time, even under severe operating or environmental ... Thus, the objective is to minimize variations around the customera#39;s (patienta#39;s) performance requirements. ... Zeroing in rapidly on the variation in nursing care delivery will distinguish the bad part from the good and sustain quality. ... One should first find out what the customer wants, then describe it, then meet it exactly.

Title:Introduction to Management and Leadership for Nurse Managers
Author: Russell C. Swansburg, Richard J. Swansburg
Publisher:Jones & Bartlett Learning - 2002-01-01

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