Knowledge Management for the Telecommunications Industry

Knowledge Management for the Telecommunications Industry

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This report includes specific examples of how certain telecom industries use knowledge management to increase profitability: one telecom's new sales order process enabled a single service representative to perform the same functions as 12 technicians; how another company's call-center systems (after an extensive knowledge audit) yielded a 39.7 percent increase in capacity and a cost savings of $1, 285, 607; and how yet another competitor improved its return on process (ROP) and return on knowledge (ROK) by 87 percent after implementing an intranet system combined with an automated workflow application.Ideally, all city, county, and state goverrunental agencies will adhere to electronic data content protocols (such as ... that were made to the paper drawings by construction personnel at the job site are entered into the electronic schematic at theanbsp;...

Title:Knowledge Management for the Telecommunications Industry
Author: Thomas J. Housel, Sandra C. Hom
Publisher:Intl. Engineering Consortiu - 1999-01-01

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