Leading Libraries: How to Create a Service Culture

Leading Libraries: How to Create a Service Culture

4.11 - 1251 ratings - Source

Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organizationa€™s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a librarya€™s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.Leadership as Service: A New Model for Higher Education in a New Century. Westport, CO: Greenwood, 2007. Ferrell, O., M. ... George Bush Award for Excellence in Public Service (College Station, TX). As Delivered by Secretary of Defenseanbsp;...

Title:Leading Libraries: How to Create a Service Culture
Author: Wyoma vanDuinkerken, Wendi Kaspar Arant
Publisher:American Library Association - 2015-04

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA