Living Service

Living Service

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Quality service is crucial in todaya€™s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyotaa€™s lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.Introduction: Inside Living Service Do you ever stop to think how much we take for granted in our everyday lives? ... When we buy a car we expect it to transport us in comfort to wherever we wish to go. ... The architect of this is usually acknowledged as being Taichi Ohno, who wrote a short book on the Toyota approach.

Title:Living Service
Author: Marc Silvester, Mohi Ahmed
Publisher:Pearson UK - 2012-12-27

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