Providing Quality to Customers

Providing Quality to Customers

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership a Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).You would have been right to answer a#39;yesa#39; to all of these, because they all havea bearingon yourdecision whetherornot to ... For example, the performance of a drycleaning service would be measured by howwellclothes arecleaned. ... on a camera, ormaybe secondary, suchas being treated with respect and consideration if you are a patient. Dependability: a term used to describe the following factors.

Title:Providing Quality to Customers
Author: Institute of Leadership & Management,
Publisher:Routledge - 2013-06-17

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