Service Quality in the Fire Service: an Operational Definition and the Customer's Perception
An operational definition of service quality did not exist as a standard for the use of executive fire officers. A research paper, written for the Executive Development Course by Blackwell, Clark, DeBell, McGrath and Ratzloff proposes such a definition. This proposed definition was developed from a literature search and a survey instrument developed and administered to Executive Fire Officer participants while on campus at the National Fire Academy.An operational definition of service quality did not exist as a standard for the use of executive fire officers.
| Title | : | Service Quality in the Fire Service: an Operational Definition and the Customer's Perception |
| Author | : | Hank Blackwell, Los Alamos County. Fire Department |
| Publisher | : | - 1991 |
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