Stories at Work
How to use storytelling to become a better communicator, presenter, negotiator, teacher, listener, and leader.What caught the customersa#39; attention? What concerns do the customers have about the product or service? Business Observations Topic 6: Customer Interactions Watching or listening to customer service representatives interact withanbsp;...
| Title | : | Stories at Work |
| Author | : | Terrence L. Gargiulo |
| Publisher | : | Greenwood Publishing Group - 2006-01-01 |
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