Stories at Work

Stories at Work

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How to use storytelling to become a better communicator, presenter, negotiator, teacher, listener, and leader.What caught the customersa#39; attention? What concerns do the customers have about the product or service? Business Observations Topic 6: Customer Interactions Watching or listening to customer service representatives interact withanbsp;...

Title:Stories at Work
Author: Terrence L. Gargiulo
Publisher:Greenwood Publishing Group - 2006-01-01

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