Value-based Metrics for Improving Results

Value-based Metrics for Improving Results

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Featuring a road map that can be applied in almost any organization, this book presents a unique value based methodology for developing and using metrics as a management tool to baseline, monitor, manage, and reward performance of business functions at all levels.For example, salesperson A is supposed to sell 100 items as an objective at a standard of Very Good and relies on a customer service follow-up function whose objective, at a standard of Satisfactory, is a complaint rate of less than five peranbsp;...

Title:Value-based Metrics for Improving Results
Author: Melvin Schnapper, Steven C. Rollins
Publisher:J. Ross Publishing - 2006-08-15

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